frappe/helpdesk issues and pull requests

#2089 - Create new ticket on behalf of Contact

Issue - State: open - Opened by casesolved-co-uk 2 months ago - 1 comment

#2088 - chore(release): dev to main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2087 - feat(customisation): update field value from custom actions

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2086 - Auto-reply on ticket creation

Issue - State: closed - Opened by casesolved-co-uk 2 months ago - 2 comments

#2085 - Agent and Team Email Signatures

Issue - State: open - Opened by casesolved-co-uk 2 months ago

#2084 - Spam tickets & contacts

Issue - State: open - Opened by casesolved-co-uk 2 months ago

#2083 - Missing Documentation

Issue - State: open - Opened by casesolved-co-uk 2 months ago

#2082 - Email settings does not support generic self-hosted mail server

Issue - State: open - Opened by casesolved-co-uk 2 months ago

#2081 - fix: remove onboarding

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2080 - fix: minor navigation and styling fixes

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2079 - chore(release): dev to main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2078 - fix: telemetry

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2078 - fix: telemetry

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2077 - feat: docker setup

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2076 - fix: hd settings better ui

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2076 - fix: hd settings better ui

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2075 - incorrect first response time

Issue - State: open - Opened by nextchamp-saqib 2 months ago
Labels: bug

#2075 - incorrect first response time

Issue - State: open - Opened by nextchamp-saqib 2 months ago
Labels: bug

#2074 - Screenshots are public

Issue - State: open - Opened by barredterra 2 months ago
Labels: bug

#2074 - Screenshots are public

Issue - State: open - Opened by barredterra 2 months ago
Labels: bug

#2073 - chore: version bump main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2073 - chore: version bump main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2072 - chore: version bump

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2072 - chore: version bump

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2071 - chore(release): dev to main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2071 - chore(release): dev to main

Pull Request - State: closed - Opened by RitvikSardana 2 months ago

#2070 - Failed Installation

Issue - State: closed - Opened by thegegi 2 months ago - 1 comment

#2070 - Failed Installation

Issue - State: closed - Opened by thegegi 2 months ago - 1 comment

#2069 - full ticket content doesn't show in Firefox

Issue - State: open - Opened by sagarvora 3 months ago
Labels: bug

#2069 - full ticket content doesn't show in Firefox

Issue - State: open - Opened by sagarvora 3 months ago
Labels: bug

#2068 - fix: stop duplicate communication in HD Ticket

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2068 - fix: stop duplicate communication in HD Ticket

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2067 - fix(styling): three scrollbars in single ticket view

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2067 - fix(styling): three scrollbars in single ticket view

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2066 - fix: description communication creation

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2066 - fix: description communication creation

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2064 - How customer can login

Issue - State: closed - Opened by RajbirSehrawat 3 months ago - 1 comment

#2064 - How customer can login

Issue - State: closed - Opened by RajbirSehrawat 3 months ago - 1 comment

#2063 - refactor: list-view

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2063 - refactor: list-view

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2062 - feat: user feedback on article

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2061 - Unable to add customer to a ticket

Issue - State: closed - Opened by amrit-citrusleaf 3 months ago - 2 comments
Labels: bug

#2061 - Unable to add customer to a ticket

Issue - State: closed - Opened by amrit-citrusleaf 3 months ago - 2 comments
Labels: bug

#2060 - fix: by default new settings should be enabled

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2059 - chore(release): dev to main

Pull Request - State: closed - Opened by RitvikSardana 3 months ago - 1 comment

#2058 - feat: setting to make feedback mandatory

Pull Request - State: closed - Opened by RitvikSardana 3 months ago - 1 comment
Labels: feature

#2057 - Restrict users from creating new tickets unless they provide CSAT feedback for previous tickets.

Issue - State: open - Opened by varshapriyas 3 months ago

#2056 - feat: setting to auto update status on reply

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2055 - Agents should not resolve tickets directly. We have restricted the Close option for the Agent .

Issue - State: closed - Opened by varshapriyas 3 months ago - 1 comment

#2054 - Tickets should not be closed without a resolution comment; make the resolution command as mandatory

Issue - State: closed - Opened by varshapriyas 3 months ago - 1 comment

#2053 - If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period.

Issue - State: open - Opened by varshapriyas 3 months ago
Labels: enhancement

#2052 - Configure "Specific channel" commands to enable ticket updates and integrate them seamlessly with the ticketing system

Issue - State: open - Opened by varshapriyas 3 months ago

#2051 - A second-level escalation should occur if the engineer does not respond to a ticket within the specified time.

Issue - State: open - Opened by varshapriyas 3 months ago

#2050 - If a ticket is reopened multiple times, a second-level escalation should be triggered.

Issue - State: open - Opened by varshapriyas 3 months ago - 1 comment

#2049 - fix: dont create null communication

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2048 - Support for Customized Mail Usage in Helpdesk

Issue - State: open - Opened by fmarslan 3 months ago - 1 comment

#2047 - fix: Maintain order of custom fields.

Pull Request - State: closed - Opened by Sampadakambagi 3 months ago - 1 comment

#2046 - Multiple Email Account issue

Issue - State: open - Opened by prarup 3 months ago
Labels: bug

#2045 - feat : Add custom status to tickets

Pull Request - State: closed - Opened by Sampadakambagi 3 months ago - 1 comment

#2044 - Fix : Fixed custom status in HD Ticket

Pull Request - State: closed - Opened by Sampadakambagi 3 months ago - 1 comment

#2043 - fix: show frappe_mail_site field while creating Frappe Mail Account

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2041 - Empty communication created when creating ticket via email

Issue - State: closed - Opened by joshuarestivo 3 months ago - 1 comment
Labels: bug

#2040 - Remove / Deactivate Agent

Issue - State: closed - Opened by ashishsaretia 3 months ago - 3 comments

#2039 - fix: add confimation dialog and use it to handle discard ticket

Pull Request - State: closed - Opened by joshuarestivo 3 months ago - 4 comments

#2038 - Discard button non-functional on New Ticket screen

Issue - State: open - Opened by joshuarestivo 3 months ago - 1 comment
Labels: bug

#2037 - refactor: hd team and hd agent

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2036 - assets/helpdesk/desk/assets/index-afe95341.js net::ERR_ABORTED 404 (Not Found)

Issue - State: closed - Opened by bb-mcg 3 months ago - 8 comments
Labels: bug

#2034 - Confirm before closing the ticket

Issue - State: closed - Opened by BreadGenie 3 months ago - 1 comment

#2034 - Confirm before closing the ticket

Issue - State: closed - Opened by BreadGenie 3 months ago - 1 comment

#2030 - fix: add video controls in video HTML elements

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2030 - fix: add video controls in video HTML elements

Pull Request - State: closed - Opened by RitvikSardana 3 months ago

#2029 - Error in creating a new ticket

Issue - State: open - Opened by amrit-citrusleaf 3 months ago - 4 comments
Labels: bug

#2029 - Error in creating a new ticket

Issue - State: closed - Opened by amrit-citrusleaf 3 months ago - 5 comments
Labels: bug

#2028 - Status selector options' icons are all gray

Issue - State: closed - Opened by 18alantom 4 months ago - 1 comment
Labels: bug

#2028 - Status selector options' icons are all gray

Issue - State: closed - Opened by 18alantom 4 months ago - 1 comment
Labels: bug

#2027 - pymysql.err.OperationalError: (4089, "'db.hd_preset_filter_item_id_seq' is not a SEQUENCE")

Issue - State: closed - Opened by fzhan 4 months ago - 2 comments
Labels: bug

#2027 - pymysql.err.OperationalError: (4089, "'db.hd_preset_filter_item_id_seq' is not a SEQUENCE")

Issue - State: closed - Opened by fzhan 4 months ago - 2 comments
Labels: bug

#2026 - Multi-language

Issue - State: open - Opened by aidemkin 4 months ago - 2 comments

#2021 - fix: Allow users to reorder fields in the `HD Ticket Template` for customizable display order

Pull Request - State: closed - Opened by DaizyModi 4 months ago - 2 comments

#2021 - fix: Allow users to reorder fields in the `HD Ticket Template` for customizable display order

Pull Request - State: closed - Opened by DaizyModi 4 months ago - 2 comments

#2018 - Keyboard Shortcut: Cmd/Meta+Enter to submit reply or comment

Issue - State: open - Opened by NagariaHussain 4 months ago - 1 comment
Labels: good first issue

#2018 - Keyboard Shortcut: Cmd/Meta+Enter to submit reply or comment

Issue - State: open - Opened by NagariaHussain 4 months ago - 1 comment
Labels: good first issue

#2017 - Adding custom status for Ticket

Issue - State: open - Opened by vkolgi 4 months ago
Labels: enhancement

#2015 - feat: Inviting users

Issue - State: open - Opened by RitvikSardana 4 months ago
Labels: enhancement

#2012 - fix(HelpdeskSearch): Always try to return 5 results

Pull Request - State: closed - Opened by balamurali27 4 months ago

#2012 - fix(HelpdeskSearch): Always try to return 5 results

Pull Request - State: closed - Opened by balamurali27 4 months ago

#2010 - No Scrollbar ability on screens with small height

Issue - State: closed - Opened by ascorbic-acid 4 months ago - 2 comments
Labels: bug

#2010 - No Scrollbar ability on screens with small height

Issue - State: closed - Opened by ascorbic-acid 4 months ago - 2 comments
Labels: bug

#2002 - Insufficient Permission for HD Service Level Agreement

Issue - State: closed - Opened by clayrisser 5 months ago - 6 comments
Labels: bug

#2002 - Insufficient Permission for HD Service Level Agreement

Issue - State: closed - Opened by clayrisser 5 months ago - 6 comments
Labels: bug

#1995 - Error while `bench update`

Issue - State: closed - Opened by MrFastDie 5 months ago - 1 comment
Labels: bug

#1995 - Error while `bench update`

Issue - State: closed - Opened by MrFastDie 5 months ago - 1 comment
Labels: bug

#1991 - Warning message on `bench update`

Issue - State: open - Opened by FHenry 5 months ago - 3 comments
Labels: bug

#1990 - Error during install of the app.

Issue - State: closed - Opened by anuranjit 5 months ago - 3 comments
Labels: bug

#1985 - fix(HelpdeskSearch): Correct querying

Pull Request - State: closed - Opened by balamurali27 5 months ago

#1985 - fix(HelpdeskSearch): Correct querying

Pull Request - State: closed - Opened by balamurali27 5 months ago

#1982 - error when installing helpdesk

Issue - State: closed - Opened by AlexisDali 5 months ago - 3 comments

#1982 - error when installing helpdesk

Issue - State: closed - Opened by AlexisDali 5 months ago - 3 comments

#1979 - fix(HelpdeskSearch): Add report to evaluate search and improvements with the same

Pull Request - State: closed - Opened by balamurali27 5 months ago

#1979 - fix(HelpdeskSearch): Add report to evaluate search and improvements with the same

Pull Request - State: closed - Opened by balamurali27 5 months ago

GitHub / frappe/helpdesk issues and pull requests